What to do if you are not receiving emails from your community

[Lisette S.]

If you are not receiving emails from your Community, there are several places to look before contacting GoLightly support:

1. Make sure your IT department has put GoLightly’s mailer on your internal white list (mailer.golightly.com, IP: 38.127.224.105).
2. Make sure the emails are not being sent to a junk folder:

How to keep GoLightly emails out of your junk folder for:

Hotmail

• Log into your Hotmail account
• Click Options in the upper right.
• From the menu, select More Options....
• Under the Junk e-mail heading, choose the Safe and blocked senders link.
• Click Safe senders.
• Type in "GoLightly.com" and click the ADD TO LIST button.

Yahoo

• Go to Options (upper right) > Mail Options > Spam
• Look for golightly.com in list of blocked addresses
• If it is listed as blocked, select it and then select 'Remove'

Outlook 2003/2007/2010

• Go to Tools > Options > Preferences > Junk E-mail
• Select the Safe Senders tab
• Add '@golightly.com' as a safe domain